IBM(R) Rescue and Recovery(TM) for Microsoft Windows 2000 and XP version 2.02.0178 Installation Readme To install the Rescue and Recovery program, double-click the setup_ibmrr1178.exe file and follow the instructions on the screen. The following information briefly introduces the IBM Rescue and Recovery program along with program considerations. Introduction ============ The IBM Rescue and Recovery program provides an environment that runs independently of the Microsoft(R) Windows(R) operating system. Because the Rescue and Recovery workspace exists separately from Windows, it provides a safe place from which to perform rescue and recovery operations that might not be possible from the Windows environment. Supported systems ================= - For a list of supported systems, visit http://www.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-4Q2QAK This version of IBM Rescue and Recovery might also work with other IBM systems that meet the system requirements. However, IBM has done no testing with these systems and cannot provide support for using IBM Rescue and Recovery on any system other than those listed as a "Supported system". System requirements =================== - Update your system to the latest BIOS - 1.5GB of free space on your hard disk drive (base install uses 930MB, does not include Rescue and Recovery backups) - Microsoft Windows XP or Windows 2000 with Service Pack 3 or higher - 8MB or less of VRAM shared memory set in BIOS Major features ============== Some features of the IBM Rescue and Recovery program might vary, depending on the version you have; however, major features include the following: *Full and incremental hard disk recovery using backup files created by the IBM Rescue and Recovery program. Backup files can be stored on your hard disk drive, on recordable CD or DVD media, on a network drive, or on a USB device. *Recovery and transfer of individual files to alternate media stored on your local hard disk in Windows partitions, a network drive, or from a Rescue and Recovery backup file. *Restoration of the hard disk to same contents it held when the computer was manufactured [selected IBM(R) NetVista(TM), ThinkCentre(TM), and ThinkPad(R) computers only]. *Access to the Internet for e-mail, file downloads, and other uses. * Rescue and Recovery can replace information contained within a backup on a local drive with any updated information contained within a backup located on a network drive. The Rescue and Recovery workspace is an operating environment specifically designed for rescue and recovery operations independent of the Windows operating system. Accessing the Rescue and Recovery workspace In the event of a complete hard disk failure, you can open the Rescue and Recovery workspace by booting from rescue media (either a Rescue and Recovery CD or a USB hard disk configured as a Rescue and Recovery device). You can make rescue media from the Windows XP or Windows 2000 Start menu. Accessing the Rescue and Recovery workspace requires different procedures depending on the type of computer you are using. For instructions, refer to one of the following: IBM ThinkCentre and NetVista computers -------------------------------------- Note: This procedure might not work on some older NetVista computers. If this procedure does not work, follow the procedure for Other brands and manufacturers' computers. 1. Turn off your computer. 2. Press and hold F11 or Enter. 3. Turn on your computer. 4. When you hear beeps or see a logo screen, release F11 or Enter. 5. If you set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. IBM ThinkPad computers ---------------------- Note: If your ThinkPad computer does not have a blue Access IBM button or you cannot enter the Rescue and Recovery workspace using the blue Access IBM button, follow the procedure for Other brands and manufacturers' computers. 1. Turn off your computer. 2. Turn on your computer. 3. Watch the screen carefully. When you are prompted to press the button, immediately press and release the blue Access IBM button. 4. If you set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Other brands and manufacturers' computers ----------------------------------------- 1. Turn off your computer. 2. Turn on your computer. 3. Watch the screen carefully. When you are prompted to press F11, immediately press and release F11. 4. If you set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Software versions to use with this release ========================================== Software needed to operate the IBM Rescue and Recovery program include the following: - Microsoft Internet Explorer 5.5 (or higher) - Microsoft Windows 2000 SP3 (or higher) - Microsoft Windows XP - Norton AntiVirus 2004: If you have an IBM computer with Norton AntiVirus 2002 or 2003, you are eligible for a free upgrade to Norton AntiVirus 2004. Considerations ============== To get the latest information regarding the IBM Rescue and Recovery program, visit http://www.ibm.com/pc/support. To view Hints & Tips associated with the Rescue and Recovery program, do the following: Click Hints & Tips. In the Brand field use the drop-down menu to select ThinkVantage technologies. In the Family field use the drop-down menu to select IBM Rescue and Restore. Then click Continue. The following are considerations associated with the IBM Rescue and Recovery environment: Consideration 1 There is no wireless or dial-up capability from the IBM Rescue and Recovery workspace. Only wired Ethernet is supported. Consideration 2 All pointing devices will operate as a two-button device within the IBM Rescue and Recovery workspace. For example, just as the third button of a three-button mouse is not supported in the IBM Rescue and Recovery workspace the scrolling capability of an IBM ScrollPoint(TM) mouse is not supported. Consideration 3 Depending on the video card installed on your computer, there might be a series of flashes when the IBM Rescue and Recovery workspace is opened. Consideration 4 The browser used in the IBM Rescue and Recovery workspace has been modified to provide enhanced security. As a result, some browser functions have been deleted. Consideration 5 If you are booting a computer from the IBM Rescue and Recovery CD, the CD must remain in the drive in order to perform rescue and recovery operations. Consideration 6 If you install Windows 2000 and there is a USB memory key attached to the computer at the time of installation, then a TXTSETUP.SIF is inserted in the C drive root directory. If you attempt to enter the IBM Rescue and Recovery workspace with the TXTSETUP.SIF in the C drive root directory, your computer will not boot into the Rescue and Recovery workspace successfully. To prevent this problem, either detach the USB memory key before installing Windows 2000 or delete or rename the TXTSETUP.SIF file in the C root directory before entering the Rescue and Recovery environment. Consideration 7 The IBM Rescue and Recovery program only supports Norton AntiVirus 2004 (or higher). If you have an IBM computer with Norton AntiVirus 2002 or 2003, then you are eligible for a free upgrade that can be obtained directly from Symantec by visiting www.symantecstore.com/110005. Consideration 8 IBM Rapid Restore Ultra 3.0 and prior versions are not compatible with the IBM Rescue and Recovery program. If you install the IBM Rescue and Recovery program and previous versions of Rapid Restore Ultra are installed, then the Rescue and Recovery program prompts you to uninstall any previous versions of Rapid Restore Ultra including all backups made by prior versions of the program during installation of the Rescue and Recovery program. Consideration 9 The video RAM that came with your computer might have a default capacity that is less than 8MB. Having a video RAM lower than 8MB might adversely affect performance of the IBM Rescue and Recovery program. For computers using shared memory, the video RAM must be set between 4MB and 8MB. Video RAM is changed by entering BIOS on your computer. Consideration 10 You can use a USB memory key to rescue files within the IBM Rescue and Recovery workspace. However, you cannot boot from a USB memory key. Consideration 11 The IBM Rescue and Recovery workspace does not support booting from a DVD-RAM disc. As a result, do not create rescue media, Product Recovery CDs, backups, or archive backups where the first disc of the set is DVD-RAM media. Other DVD formats are supported. Consideration 12 IBM computers that have a hidden protected area (HPA), also referred to as PARTIES, and have the IBM Rescue and Recovery program installed will not be able to boot into either the PARTIES or Rescue and Recovery workspace after recovering the original factory contents. To enable the PARTIES area again, restore a backup using either the Rescue and Recovery program in the Windows environment or by booting from rescue media and then uninstall the Rescue and Recovery program. Consideration 13 Close all applications before attempting to restore from the IBM Rescue and Recovery workspace. Failing to close applications might lead to performance problems. Consideration 14 To restore original factory contents on IBM computers that have the IBM Rescue and Recovery 1.0 program installed, reinstall the Rescue and Recovery program after restoring the original factory contents. After reinstalling the Rescue and Recovery 2.0 program perform a backup operation. It is a good idea to dispose of old rescue media and to create new rescue media after the IBM Rescue and Recovery 2.0 program is reinstalled. Consideration 15 For security purposes, it is a good idea not to backup to a shared network drive from a computer that is logged on with administrative privileges. However, if a computer with administrative privileges does backup to a shared network drive, the computer will no longer have read/write access to the drive. In order to delete any backups from the shared network drive you will need to either provide write access to the computer after performing the backup operation or log in as another user without administrative privileges. Consideration 16 Booting from a diskette typically takes more time than booting from other types of media. After you boot from the Recovery Repair Diskette, a menu selection is displayed before all of the information on the diskette is loaded. Wait for all diskette activity to end before making any menu selections. Ensure that the diskette LED light is not on to determine that all diskette activity has ended. Making selections while the Recovery Repair Diskette is still loading might result in making unintended menu selections. Problems corrected in this version of the software: ================================================== This following information provides details for problems which have been corrected in this version of the software. IBM Rescue and Recovery - Installation: IBM Rescue and Recovery fails to install on systems with Microsoft Service Pack 2, Intel Dothan or Prescott processors when the following BIOS setting is enabled: Bios -> Security -> Memory Protection -> Execution Prevention --> Enabled. IBM Rescue and Recovery - Un-installation: After uninstalling IBM Rescue and Recovery, an error event is logged in the event viewer on each subsequent boot: Service Control Manager The following boot-start, or system-start driver(s) fail to load: ANCSQ IBM Backup and Restore - base backup deletion: When taking a backup on a USB hard drive, the existing base backup stored on the local hard drive might be deleted. This problem only occurs when the selection is made to make the USB HDD bootable and the selection for the Local HDD in "Choose where you want to save your backups" is unchecked. IBM Backup and Restore – Merging backups failure: In certain rare instances, the process of merging backup data might never complete. This failure occurs when compression information is split between two files. If this problem occurs the current backups cannot be updated and a new base backup must be created. IBM Backup and Restore - Backup failure: Backing up a file with an invalid path length might cause the program to crash. Due to ambiguity in Microsoft standards on maximum path length, IBM Backup and Restore cannot back up files with a path length of 260 characters or greater. The program will recognize the path-length issue, but will not back up a file with invalid path information. IBM Backup and Restore - Restore failure: The ‘Restore my Entire hard drive’ from network or CD function might not work correctly when you choose to restore only Operating System and Applications from a backup that is not stored locally. IBM Backup and Restore - Restore failure: Restoration might fail on a system with a large number of files protected by the IBM File and Folder Encryption program. This problem can occur when there are more than approximately 4000 encrypted files on the system. When this occurs, the program hangs and the restoration process never completes. IBM Backup and Restore - Restore failure: Restoring with the option to ‘restore operating systems and applications only’ may not work correctly if the backup is stored on a second hard drive. The operation appears to complete very quickly, but no files are restored. Trademarks ========== IBM, NetVista, ThinkCentre, ThinkPad, Rescue and Recovery, and are trademarks of the IBM Corporation in the United States, other countries, or both. Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. 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