Record number:       H16267
    Device:              D/T6560
    Model:               M
    Hit count:           UHC00000
    Success count:       USC0000
    Publication code:    PC50
    Tip key:
    Date created:        O97/06/30
    Date last altered:   A97/07/02
    Owning B.U.:         USA

    Abstract:  CREATIVE LABS CDROM DOES NOT WORK IN IBM PC340



  SYMPTOM:
  The customer may experience either of the following errors:

  1. The system will hang with the CDROM installed as a master
     device on the secondary IDE controller.

  2. The CDROM is no longer recognized after a warm boot when
     installed as a slave device on the primary IDE controller.

  PROBLEM ISOLATION AIDS:
  There are two problems. One or both may apply.

  1. The IDE cable supplied with the Creative Labs CDROM is 24
     inches long. EIDE specifications state that the cable length
     cannot exceed 18 inches.

  2. The system is at flash BIOS level 21 or earlier. A timing
     delay difference between a warm boot and a cold boot has
     been identified in BIOS levels 21 and earlier. Cold booting
     the system will cause the CDROM to be re-recognized.

  FIX:
  1. Obtain an IDE cable 18 inches or less. Contact your
     vendor or Creative Labs.

  2. Update the flash BIOS to the current level.

  The current flash BIOS may be obtained from the PC Company BBS
  at 919-517-0001 or from the PC Company file library via the
  internet at "http://www.us.pc.ibm.com/searchfiles.html." Search
  on "LXJT" to obtain the most current level for the IBM PC340.

  SAS KEYWORDS:
     PSY2               PSY2MCD            PSY2OPER           PSY2ADPT
     PSVP               PSVPMCD            PSVPOPER           PSVPADPT
     D/T6560            6560               HLPCT_3419         UNCLASSIFIED