Record number:       H061134
   Device:              D/T8644
   Model:               M
   Hit count:           UHC00000
   Success count:       USC0000
   Publication code:    PC50
   Tip key:
   Date created:        O98/12/22
   Date last altered:   A98/12/22
   Owning B.U.:         USA

   Abstract:  SERVERAID LOG MUST BE CLEARED AFTER FIRMWARE/BIOS IS UPDATED


 SYMPTOM:

 There are several symptoms.  All are listed below:

 1. The "IPSSEND GETEVENT 1 DEVICE" may only display part of the
    expected table.
 2. The "IPSSEND GETEVENT 1 SOFT" may show no or incorrect data.
 3. Event logs from the ServeRAID may not contain expected data.
    Format or content may be incorrect.

 PROBLEM ISOLATION AIDS:

 - The system is any IBM PC Server or IBM Netfinity server with
   a supported ServeRAID Adapter installed.

 - The system is configured with any of the following supported
   options:

       ServeRAID Adapter FRU p/n06H9334 (Option p/n70G8489)
       ServeRAID Adapter FRU p/n76H6875 (Option p/n70G8489)
       ServeRAID-3H Adapter FRU p/n01K7396 (Option p/n01K7207)
       ServeRAID-3L Adapter FRU p/n01K7352 (Option p/n01K7364)

 - The system is configured with any number of processors.

 - The system's Diagnostics Pass.

 - The system is configured with IPSSEND (any version) and
   RAIDADMIN (any version).

 - The BIOS level(s) affected is: Any BIOS update to the
   ServeRAID Adapter.
 - The Firmware level(s) affected is: Any firmware update to the
   ServeRAID Adapter.

 NOTE: To confirm compatibility see the following Web site:

       http://www.pc.ibm.com/us/compat/

 FIX:

 After updating Firmware/BIOS:

 If RAIDADMIN is on the system,
    start the program,
    select the adapter,
    select view soft log,
    select erase log,
    close soft log window,
    select view hard log,
    select erase log,
    close hard log window,
    select view device log,
    select erase log,
    close device log window.

 If you do not choose to install RAIDADMIN, from the
 supplemental programs use IPSSEND for the NOS you are using.
 From the command line type:

       "IPSSEND ERASEEVENT 1 SOFT"
       "IPSSEND ERASEEVENT 1 HARD"
       "IPSSEND ERASEEVENT 1 DEVICE"

 NOTE: The 1 implies first or only ServeRAID adapter (this can
 be 1-7 depending on the number of ServeRAID adapters installed
 in the system).

 NOTE: A DOS version of IPSSEND is available in the supplemental
 program area of the ServeRAID programs. If you choose not to
 install IPSSEND for your NOS a DOS bootable diskette with the
 ASPI device driver in the CONFIG.SYS would allow the logs to be
 cleared without the need to do an install. Use the IPSSEND
 located in the DOS subdirectory.

 DETAILS:

 The pointers for where the logs are to be stored could be
 changed with new BIOS/Firmware. If the pointer does change,
 then it will begin writing the log to that area and might
 overlap an area where a log was before. The result ends up
 being a mesh of logs which is unreadable. Clearing the log
 after updating resets all pointers so that any further data
 will not be overlapped.

 SAS KEYWORDS:
    PSY2               D/T8476            NETFINITY          UNCLASSIFIED
    SERVERAID          D/T8644            PCSERVER           LOG
    RAIDADMIN          D/T8659            IPSSEND            FIRMWARE
    D/T8650            D/T8660            P/N06H9334         BIOS
    D/T8640            D/T8661            P/N76H6875         P/N70G8489
    D/T8639            D/T8651            P/N01K7396         P/N01K7207
    D/T8638            D/T8680            P/N01K7352         P/N01K7364
    D/T8641            D/T8642



DATE: January 5, 1999